FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged! If you have any questions please submit your questions here.

Q. How long will it take for my items to arrive?

A. Depending on your shipping method it will take between 2-7 business days within the U.S. If you choose the expedited shipping method your item will deliver within 2-5 days.

Q. I only received one item. Has the other one shipped?

A. No worries if you only received one part of your order! Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing!

Q. How long will it take to receive a tracking number?

A. It will take between 1-2 business days.

Q. Where is your company located?

A. Our office is located thirty minutes outside Washington D.C. We have multiple supply warehouses located in the US in Kentucky and California as well.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do NOT sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Why are you guys so awesome ;)

A. We try.