Shipping and Returns Page
RETURNS AND EXCHANGES
We're proud of our No Hassle Returns Policy: if you're not completely satisfied with your order you have 30 days to return your merchandise for a refund. Please ensure the product is in brand new, resellable condition, with original tags and packaging in place!
To initiate a return, simply contact us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number, with the following info:
- Your order number and your name
- Item(s) to be returned / exchanged
- If exchanged, what is the desired new item
- Reason for return / exchange (this is just so we can improve our Customer Service, not because we want to act like Big Brother)
- Please make sure each returned / exchanged item is covered under an RMA. RMA numbers have a validity of 30 days from the date of issue, unless an exception is approved. Please put your RMA number on both the outside of the package as well as inside with the returning goods. We will advise you which address to post at the time of issuing the RMA.
Please DO NOT use the manufacturer's packaging for shipping. In other words, please put the shoe-box inside a standard shipping cardboard box . We strongly recommend that you have a tracking number to ensure its return and adequate insurance with your carrier of choice. All items returned must be unused, with tags, in "new" condition and still in their original wrapping. Items that have been damaged or in packages that have been carelessly opened with scissors, razor blades, box cutters, etc., will not be accepted for return. Refunds will be granted to customers within 5 working days of our receipt and inspection of the goods (we say that to cover ourselves but we're usually a helluva lot faster than that).
Returned merchandise will NOT be eligible for refunds or exchanges under the following circumstances: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear (c) defects caused by alterations, modifications, repair or servicing not made by an authorized dealer/vendor/merchant (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment. Due to high demand of our products some may take 2-4 weeks to ship, depending on the status of backorders and quantities available.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at ExilesTactical@gmail.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to ExilesTactical@gmail.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
OUR POLICY REGARDING SPECIFIC ITEMS:
Apparel may be returned as long as it is in new condition with all tags intact. It may not have been worn, washed, soiled or have a foul odor. Clothing must not show any signs of animal dander, hair or animal odor.
Free Gifts with Purchase / Bundles / Kits
Any time you return an order that comes with a free gift (as part of a bundle or promotion), you must also return the free gift. If you are unable to return the free gift or we don’t receive it back, we will deduct the retail value of the gift from your refund.
Returns are liable for a 15% restocking fee (this does not apply to item exchanges), as are cancellations of orders for which we ordered on your behalf (such as bids, special items, backorders from manufacturers or any goods for which we paid out of pocket based on your commitment to go ahead). We hardly ever charge this, but we put this fine print in our policies just so we're covered against any potential Blue Falconage.
Subscribers may receive periodic coupons via email. Coupons can only apply to specified merchandise, and are not valid for gift card purchases, packaging or applicable taxes. Coupon is good for one time use only unless otherwise specified. No adjustments on previous purchases are allowed. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts, including Duty Call Military Discount. U.S. Elite can suspend the validity of any coupon/promotion anytime.